FAQs

Frequently Asked Questions

What are your delivery times?

Orders are typically processed and dispatched within 3–7 business days. After dispatch, estimated delivery times are 5–10 business days for EU countries, 7–14 business days for the rest of Europe (UK, Switzerland, Norway, etc.), and 10–20 business days for the rest of the world.

Do you ship internationally?

Yes — we ship worldwide. No matter where you are, we deliver to your door with free shipping on all orders.

How much does shipping cost?

Shipping is free on all orders, worldwide. No minimum spend required.

Can I return or exchange an item?

All orders are final once confirmed and paid. We do not accept returns or exchanges for reasons such as a change of mind or wrong size ordered. However, if your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at info@arrosa.es with your order number and a photo of the issue. We will arrange a free replacement or full refund.

Can I cancel my order?

Orders can be cancelled within 24 hours of purchase. After this window, production will have already begun and cancellations cannot be accepted.

How do I track my order?

Once your order has shipped, you will receive a tracking link by email. If you have not received it within your expected dispatch window, please contact us at info@arrosa.es.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment options available at checkout.

How do I find my size?

Each product page includes a size guide to help you find the perfect fit. If you are unsure, feel free to contact us at info@arrosa.es and we will be happy to help.

I have another question — how do I contact you?

You can reach us at info@arrosa.es. We aim to respond within 1–2 business days.