Refund policy

At Arrosa, all orders are final once confirmed and paid. We do not accept returns or exchanges for reasons such as a change of mind, wrong size ordered by the customer, or colour preference.

Please review your order carefully before confirming your purchase.

Damaged, defective, or incorrect items If your order arrives damaged, defective, or materially different from what was ordered, please contact us within 14 days of delivery at info@arrosa.es with:

• Your order number
• A clear photo of the issue

We will arrange a free replacement or full refund at no cost to you, depending on the nature of the issue.

Order cancellations Orders may be cancelled within 24 hours of purchase. After this window, production will have already begun and cancellations cannot be accepted.

Lost or undelivered orders If your order has not arrived within the estimated delivery window, please contact us and we will investigate with the carrier.

By placing an order with Arrosa, you confirm that you have read and accepted these terms.