Withdrawal & Returns

At Arrosa, all orders are final once confirmed and paid. Because each item is produced specifically for you, we do not accept returns or exchanges for reasons such as a change of mind or wrong size ordered by the customer.

Please review your order carefully — including size, colour, and shipping address — before confirming your purchase.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or materially different from what was ordered, please contact us within 14 days of delivery at info@arrosa.es with:

Your order number
A clear photo of the issue

We will arrange a free replacement or full refund at no cost to you.

Order cancellations

Orders may be cancelled within 24 hours of purchase. After this window, production will have already begun and cancellations cannot be accepted.

Lost or undelivered orders

If your order has not arrived within the estimated delivery window, please contact us at info@arrosa.es and we will investigate with the carrier.

Contact

For any questions about your order, contact us at info@arrosa.es. We aim to respond within 1–2 business days.